Timely Access to Lifetimes of Knowledge for Healthcare Professionals
In 2015, I was approached by Dr. Paul Griner and Dr. Donald Bordley about building a private website with specific features that would be used to conduct a medical study at first, and then if successful take the web based service into the public realm. Over the next year, we built and tested several versions of the service. Ultimately developing a web-based platform where new intern doctors from 22 of the top medical learning institutions across the U.S., could login, then research and choose a reputable senior doctor with whom they could set up a private consultation appointment.
In simplest terms, the service connected new doctors just starting out in their practice, with elder and more established doctors who have a lifetime of knowledge to share. In a private consultation new doctors could discuss the hardships they face, with an experienced mentor. Who in most cases, has already faced a similar scenario and would be able to offer advice based on experience and practice.
Although the web-based platform was for private use, it did have a public face. As with most websites, it covered an about section, mission statement, public news, and articles where our web service had been mentioned in medical publications. Initial access was coordinated and limited to first and second year interns. Once logged in, a doctor could research, email, chat or make an appointment with an established list of distinguished medical professionals in various fields of speciality and position in the medical learning community.
Other aspects of this project included analytical tracking and reporting. Web service usage, visitation, origin and average length of time spent on the site, what was being viewed, plus what devices were being used for viewing the service. Security was a constant concern. During annual board meetings for the project, I was tasked with compiling a comprehensive report and making a presentation to the board.
Although the webservice is no longer in operation. I do believe we were successful in changing the learning dynamic in the community as a whole. In that, several institutions have already added similar services to their own respective curriculums, and several others have plans to add the same. Even though the service did not prove publically viable, it did have an affect on the way new doctors learn.
It was a privilege to learn from, and work alongside the amazing doctors with whom I came in contact. Some lessons stay with you forever 🙂